Your customers are our customers, and providing them with the best possible service, wherever they are and whatever they need, is a key driver in our business model. Our aim is to always continue to raise standards for customer service, and to exceed everyone’s expectations, subscriber and client alike.

Our job isn’t just to provide great customer service, but to offer a great customer experience. We can extend our customer service through every established channel, including online self-service account management, email handling, call handling, and hard-copy correspondence, to cover every need. Talk to us, too, about how we can provide support via emerging channels such as chat and social media.

Reaching your customers is only half the work. Our fully integrated customer service systems allow our representatives to access customer details in real time to deliver prompt information and service. Whichever channel your customers choose, TIIFS aims to resolve their query at the first point of contact to ensure maximum customer satisfaction at minimal cost.

Online Customer Service

Online Customer Service

Instant online customer service, anytime, anywhere

Call, Email & Physical Mail Handling

Call, Email & Physical Mail Handling

A professional approach with a personal touch and customised correspondence that’s tailored to your brand

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